WHAT YOU NEED TO KNOW BEFORE YOU BOOK OR ORDER FROM US

Safety is our #1 priority.  If we do not feel safe at your event or venue, we will communicate this to all coordinators and partners to cancel our service or decline the opportunity to vend.  Your preorder or delivery request will then be canceled and monies refunded.

We accept all major debit and credit cards, Cash App, including Apple Pay and mobile pay.

We submit flyers with links and QR codes for pre-ordering by the first day of the week of the event, unless it is a major event or party.  

Walkups are strongly recommended.

For parking and parking logistics, we request cones or a marker.

Parking and vehicle specs. Our vehicle is 18 feet long and 10.5 feet high.  Any hanging overheads must be factored into parking. 

We do play soca music from our truck.  If you prefer we not play music, please let us know in advance. If there is a noise ordinance or if you feel the music will impact your residents, please let us know in advance. 

If we have mechanical issues, your order may be delayed or the event may be cancelled.

Patience is not just a virtue, its a sign of respect.  If you cannot wait for your food, it is best to let us know in advance, so we may serve other patrons in a timely manner. 

Preorders vs. Walk-Ups.  We prefer walk-ups, however if we are backlogged with preorders, we cannot accept walk-ups and delivery may be severely impacted. Conversely, if we are backlogged with walk-ups, we will cancel pre-orders.  We do our best to communicate to the client if we are backlogged.  

Preorders made on the day of an event may not be fulfilled. Preordering early allows us to know how much food to provide. It is likely we might run out of food if we do not know how much to bring.

A food truck is like any other vehicle.  If something goes wrong, we may have to cancel or we might be delayed, which may backlog preorders.  We do our best to communicate issues in a timely manner.  

Holdovers.  We can no longer hold food for walkups especially if food is to be retrieved several hours after the order is placed.  The exception to this is a preorder already in the queue.  If you are a client or partner, please communicate holding food for your team/staff/group ahead of time so that we may plan accordingly.  

No person is more important than another.  No one can "move up the line" or jump the line. We fulfill orders as they come in.

Inclement weather and extraordinary events.  If we anticipate traffic, inclement weather, or severe delays (e.g., parking logistic challenges), we may have to cancel an event or your order may be delayed.  The exception to this is if we have a contract in place for your event.  For prepaid events with a contract, we continue our service rain or shine unless the Client notifies us of cancellation. 

We strive to make our customers happy.  We want to make your event as pleasant as possible. This is our goal, however there are situations outside of our control which may impact our service.  If there is anything we can do to make your experience better, please do not hesitate to let us know.